Terms & Conditions
Last updated: August 17, 2026
Welcome to Fraîcheo. These Terms & Conditions govern your use of our website and your purchase of products from our online store. By accessing our website, placing an order or using our services, you agree to these Terms & Conditions.
Please read these terms carefully before using our website or making a purchase.
1. About Fraîcheo
Fraîcheo operates this online store and provides the products and services available through this website. Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products to you.
If you have any questions, you can contact us at support@shopfraicheo.com.
2. Eligibility to Use Our Store
By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement in your country or that you have permission from a parent or legal guardian where required.
You may not use our website or products for any unlawful or unauthorised purpose.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, prices and other information displayed on our website are accurate and up to date.
Product colours and appearance may vary slightly depending on your screen, device or lighting conditions.
We reserve the right to update product information, correct errors or make changes to our product range where reasonably necessary.
4. Prices
Prices are displayed on our website in the currency selected or shown for your location.
We reserve the right to change product prices at any time before an order is placed. Any price changes will not affect orders that have already been confirmed.
Any applicable taxes, shipping charges or other fees will be displayed during checkout where required.
5. Orders
When you place an order, you are offering to purchase the selected products subject to these Terms & Conditions.
After placing an order, you will normally receive an order confirmation by email. An order may be subject to verification before it is processed and dispatched.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
- Incorrect pricing or product information
- Product availability issues
- Suspected fraud or unauthorised transactions
- Incorrect or incomplete customer information
- Orders that violate these Terms & Conditions
If we cancel an order after payment has been received, any amount due back to you will be handled in accordance with applicable law and our Refund Policy.
6. Payment
Payment must be made using one of the payment methods available at checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information you provide is accurate.
Payments are processed through Shopify and/or third-party payment providers. We do not directly store complete payment card details.
7. Shipping & Delivery
Orders are shipped according to the delivery information provided on our Shipping & Delivery page.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, public holidays, customs processing, weather conditions and periods of high demand.
Customers are responsible for providing accurate and complete shipping information when placing an order.
8. Returns
If you would like to return a product, please review our Returns page and contact our customer support team before sending an item back.
Return eligibility and procedures may depend on the product, its condition and the reason for the return.
Nothing in our Returns policy or these Terms & Conditions is intended to limit any mandatory consumer rights that apply to you under applicable law.
9. Refunds
Refund requests are handled in accordance with our Refund Policy and applicable consumer protection laws.
Where a refund is approved, it will normally be issued to the original payment method unless otherwise required or agreed.
10. Damaged, Faulty or Incorrect Products
Please inspect your order after delivery.
If you receive a product that is damaged, faulty or different from what you ordered, please contact us as soon as possible at support@shopfraicheo.com with your order number and clear photos or videos showing the issue.
Your statutory rights relating to faulty or non-conforming products are not affected by these Terms & Conditions.
11. Promotions and Discount Codes
From time to time, Fraîcheo may offer discounts, promotional codes or special offers.
Promotions may be subject to additional conditions, including expiration dates, minimum purchase requirements, eligible products or usage limits.
Unless otherwise stated, promotional codes cannot be exchanged for cash and may not be combined with other offers.
We reserve the right to withdraw or correct a promotion where there is an obvious error, misuse or other legitimate reason, subject to applicable law.
12. Website Use
You agree not to misuse our website or interfere with its normal operation.
You must not:
- Use the website for unlawful or fraudulent purposes
- Attempt to gain unauthorised access to our website or systems
- Introduce viruses, malware or other harmful technology
- Collect or misuse information about other users
- Copy or exploit website content in violation of applicable intellectual property rights
13. Intellectual Property
Unless otherwise stated, the content available on the Fraîcheo website, including text, graphics, branding, logos, images and website design, is owned by or licensed to Fraîcheo and is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify or commercially exploit our content without permission where such permission is required by law.
14. Third-Party Services and Links
Our website may use or contain links to third-party websites, applications, payment providers, delivery services or other services.
Third-party services may be governed by their own terms and privacy policies. Fraîcheo is not responsible for the content or practices of independent third-party websites that we do not control.
15. Availability of the Website
We aim to keep our website and services available, but we cannot guarantee uninterrupted or error-free access at all times.
We may temporarily suspend, update or modify parts of the website for maintenance, security, technical or operational reasons.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Fraîcheo will not be responsible for losses that were not reasonably foreseeable or that result from circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.
17. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for more information about how we collect, use and protect personal information.
18. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, products, business practices or legal requirements.
Any updated terms will be published on this page with a revised “Last updated” date. Changes will apply from the date they are published unless otherwise required by law.
19. Governing Law
These Terms & Conditions are governed by applicable law. If you are a consumer, nothing in these terms deprives you of mandatory consumer protections available to you under the laws that apply in your country of residence.
20. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Fraîcheo