Privacy Policy
Last updated: August 17, 2026
At Fraîcheo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, make a purchase or otherwise interact with us.
Our store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.
Information We Collect
Depending on how you use our store, we may collect the following types of personal information:
- Contact information: such as your name, email address, telephone number, billing address and shipping address.
- Order information: including products purchased, order details, delivery information and transaction history.
- Payment information: payment details are processed by Shopify and applicable payment service providers. We do not directly store your complete payment card information.
- Account information: if you create a customer account, we may collect information associated with that account.
- Device and usage information: such as your IP address, browser type, device information, pages visited and how you interact with our website.
- Communication information: information you provide when you contact us with a question, return request or customer service enquiry.
- Marketing preferences: information about whether you have chosen to receive promotional communications from us.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Process payments and transactions
- Send order confirmations and delivery updates
- Provide customer support
- Manage returns and other order-related requests
- Detect and prevent fraud or misuse
- Improve our website, products and customer experience
- Send marketing communications where you have provided consent or where otherwise permitted by applicable law
- Comply with legal, tax and regulatory obligations
Legal Bases for Processing
If you are located in the European Economic Area, United Kingdom or another jurisdiction requiring a legal basis for processing, we may process your personal information on one or more of the following grounds:
- Contract: when processing is necessary to fulfil your order or provide services you have requested.
- Consent: when you have given us permission, such as for certain marketing or cookie activities.
- Legitimate interests: when necessary to operate, improve and protect our business, provided those interests do not override your rights.
- Legal obligations: when we need to comply with applicable laws or regulations.
Shopify
Our online store is hosted by Shopify. Shopify processes certain personal information in connection with providing the platform, checkout, security and other services used by our store.
Shopify may process your information in accordance with its own privacy policies and applicable data protection laws.
How We Share Personal Information
We may share personal information with trusted third parties where necessary to operate our business and provide our services, including:
- Shopify and our e-commerce service providers
- Payment processors
- Shipping, fulfilment and delivery partners
- Customer support providers
- Website hosting and technology providers
- Analytics and performance service providers
- Advertising and marketing partners, where permitted
- Professional advisers such as accountants or legal advisers
- Government authorities or other parties where required by law
We only share information where reasonably necessary for the relevant service, business purpose or legal requirement.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate the store, remember your preferences, understand website usage, improve performance and, where applicable, provide personalised advertising.
Some cookies are necessary for the website and checkout to function correctly. Other cookies, such as analytics or advertising cookies, may require your consent depending on your location.
You can manage applicable cookie preferences through the cookie banner or privacy controls displayed on our website.
Marketing Communications
If you subscribe to receive marketing communications from Fraîcheo, we may send you information about products, promotions and updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending essential transactional communications relating to your orders.
International Data Transfers
Some of our service providers may process or store personal information in countries outside the country where you live.
Where required by applicable law, appropriate safeguards may be used to protect personal information transferred internationally.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud and meeting legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where applicable
- Request restriction of certain processing
- Object to certain uses of your personal information
- Request a portable copy of certain information
- Withdraw your consent where processing is based on consent
- Opt out of certain marketing communications
- Lodge a complaint with an appropriate data protection authority
These rights may be subject to certain limitations or exceptions under applicable law.
To submit a privacy request, please contact us at support@shopfraicheo.com.
We may need to verify your identity before completing certain privacy requests.
Security
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Children's Privacy
Our store is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided us with personal information improperly, please contact us so we can review the matter.
Third-Party Links
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices or content of those third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements.
When we make changes, we may update the “Last updated” date at the top of this page.
Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or would like to exercise your privacy rights, please contact us at:
Fraîcheo