Returns
At Fraîcheo, we want you to feel confident when shopping with us. If you would like to return an item, please contact our customer support team before sending anything back.
Return Requests
To request a return, please contact us at support@shopfraicheo.com.
Please include the following information:
- Your order number
- The item you would like to return
- The reason for the return
- Photos of the product if relevant
Our support team will review your request and provide you with the appropriate return instructions.
Return Eligibility
To be eligible for a return, the item should generally:
- Be unused and in its original condition
- Be returned with its original packaging
- Include all accessories, parts and components supplied with the product
- Show no signs of misuse, modification or accidental damage
- Be accompanied by proof of purchase or your order number
Please contact us before returning an item so we can confirm its eligibility.
Non-Returnable Items
We may be unable to accept returns for products that:
- Have been used or damaged after delivery
- Have been altered, modified or repaired
- Are missing original parts, accessories or packaging
- Are returned without prior approval from our support team
If you are unsure whether your product can be returned, please contact us and we will be happy to help.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, faulty or different from what you ordered, contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
- Photos of the packaging if the parcel arrived damaged
Our team will review the information and advise you on the appropriate next steps.
Return Shipping
If your return is approved, our support team will provide you with the correct return instructions and return address.
Please do not send an item back to the address shown on the original parcel unless our team specifically instructs you to do so.
Return shipping costs may vary depending on the reason for the return and the circumstances of your order.
Exchanges
If you would like to exchange an item, please contact our support team first. We will let you know whether an exchange is available for your product and provide the next steps.
Need Help?
If you have any questions about returning an item, please contact us at:
Our customer support team aims to respond within 24 hours, Monday to Friday.