Fraîcheo offers thoughtfully selected products designed to make everyday spaces more comfortable and refreshing. Our collection includes aroma diffusers, humidifiers, portable cooling products, fans and other practical air-care essentials for your home, office, car and everyday life.

We currently offer delivery across supported European destinations. Available delivery countries can be selected from the country selector on our store.

Yes. Free delivery is available across the EU on our current product range.

Orders are normally dispatched within 1–3 business days. Delivery typically takes approximately 8–16 business days after dispatch, depending on your location.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. You can use this information to follow your delivery.

A humidifier is primarily designed to add moisture to dry air. An aroma diffuser is designed to disperse fragrance from compatible essential oils while producing a fine mist. Some Fraîcheo products combine both functions, so always check the individual product description before ordering.

Essential oils should only be used in products specifically designed for aromatherapy. If your product supports oils, we recommend using water-soluble essential oils or oils made for ultrasonic diffusers. Always check the instructions on the individual product page before adding oils.

Only use a diffuser overnight when the specific model includes suitable safety features such as a timer and automatic low-water shut-off. Always follow the instructions provided with your product.

For the best performance, empty any remaining water regularly and wipe the tank clean. Avoid allowing water or essential-oil residue to build up inside the unit. If you live in an area with hard water, filtered or distilled water may also help reduce mineral buildup.

Please contact us as soon as possible with your order number, a description of the issue, and clear photos or videos if applicable. Our customer support team will review the issue and help you with the appropriate next steps.

You can contact our customer support team at supportfraicheo@gmail.com or through our Contact Us page. We aim to respond within 24 hours, Monday to Friday.

Each Fraîcheo product page includes specifications, features and recommended uses to help you choose. If you're still unsure, contact our support team and we'll be happy to help you find the most suitable option.