Shipping & Delivery
At Fraîcheo, we want your order to reach you safely and as smoothly as possible. Below you’ll find everything you need to know about processing, delivery and tracking.
Order Processing
Orders are typically processed and dispatched within 1–3 business days after your order has been confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information where available.
Delivery Times
Estimated delivery time is typically:
8–10 business days after dispatch
Delivery times may vary depending on your destination, local courier services, public holidays and other circumstances outside our control.
Please note that estimated delivery times are provided as a guide and are not guaranteed.
Free EU Delivery
We currently offer free delivery across supported European Union destinations.
Available delivery destinations will be shown during checkout.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking details.
Please allow a short period for the tracking information to become active after receiving your shipping confirmation.
Shipping Delays
Occasionally, deliveries may take longer than expected because of:
- High seasonal demand
- Public holidays
- Local courier delays
- Weather conditions
- Customs or border processing
- Other circumstances outside our control
If your order appears significantly delayed, please contact us and we’ll be happy to help you check its status.
Incorrect Shipping Address
Please double-check your delivery details before completing your order.
If you notice an incorrect address after placing your order, contact us as soon as possible at support@shopfraicheo.com.
We’ll do our best to update the address before dispatch, but we cannot guarantee changes once an order has entered the shipping process.
Lost or Missing Orders
If your tracking information shows that your package has been delivered but you cannot locate it, please first:
- Check around your property or designated delivery location
- Ask household members or neighbours
- Contact the local delivery carrier
If you still cannot locate your parcel, contact us with your order number and tracking information so we can assist you.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible with:
- Your order number
- A brief description of the issue
- Clear photos or videos of the parcel and product
Our support team will review the issue and help you with the appropriate next steps.
Need Help?
If you have any questions about your order or delivery, contact us at:
Our customer support team aims to respond within 24 hours, Monday to Friday.
Thank you for shopping with Fraîcheo.